After-sales Service
Why This Matters for You
Reduce returns and after-sales pressure Improve end-customer experience Enhance your brand’s service reputation Strengthen your long-term competitivenessWe are not only your supplier — we are your all-around after-sales partner.
After-Sales Service Workflow
To ensure smooth and reliable after-sales support for our wholesale partners, we follow a standardized 6-step process:
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Service Commitment
Response time within 24–48 hours Professional in-house repair team Full documentation for every case Long-term support for all wholesale clientsWe aim to reduce your after-sales burden and support your business with dependable service and accountability.
Free After-Sales Support for Global Wholesale Partners
At Xingyue Gem, we understand that stable after-sales support is crucial to your business. That's why we provide free after-sale services to all our B2B clients, to help your minimize cost, improve customer satisfaction, and build long-term trust.
Service Guidelines:
Free services apply to goods purchased from us only. The buyer covers the shipping cost to our service center; return shipping is included. All services are handled in-house by our experienced production team. For large-volume repairs or claims, please contact your account manager directly for a solution plan.
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Four Rights To Ensure Transaction Security
At XINGYUEGEM, we are committed to ensuring a reliable, secure, and worry-free purchasing experience for our global wholesale clients. The following policies are designed to protect your rights throughout the transaction process.
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XINGYUE GEM —Trusted by wholesalers worldwide
We don't just sell jewelry — we build long-term partnerships with service you can count on.
Would our FAQs address your concern?
1
Can all moissanite pass the diamond tester?
AI automatic generation Description: our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.
2
Do you provide jewelry boxes, how much extra would that be?
AI automatic generation Description: our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.
3
Does your jewelry fade?
AI automatic generation Description: our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.
4
Can I custom my own engravings or LOGO?
AI automatic generation Description: our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.
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Get in touch with us
15+Years of Premium Hip Hop jewelry Manufacturer
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Hip Hop Jewelry
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Our Service
CONTACT WITH US
CONTACT WITH US
Contact person: David Chen
Tel: +86 189 7748 6978
Whatsapp: +86-182 0774 7801
+86-133 7744 3845
Email: manager@xingyuegems.com
Add: B 66, 2F, Gem Building, No. 69, Middle Section of Xihuan Road, Wuzhou City, Guangxi Province, China