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15+Years of Premium Hip Hop Jewelry Manufacturer - Xingyuegem

FAQ
1
Can all moissanite pass the diamond tester?
Yes, of course. We use VVS D color moissanite, which are pure and 100% through the drill pen. we will conduct diamond test with you before shipment.
2
Does it come with the GRA card , how much extra would that be?
Yes, GRA certificate for Moissanite, $0.3/set.
3
Do you provide jewelry boxes, how much extra would that be?
yes, we do. Standard jewelry boxes is for free, contact us to get more information about jewelry boxes.
4
I am wondering if the tennis chains are the exact same as the tennis chain in the product video and pictures?
Yes, the pictures and videos were taken by our photographers with real objects. If you have any questions about the size, we can show you the tennis chain you need through video chat.
5
Does your jewelry fade?
We use 18K real gold plating, adopt the most advanced plating method, and continuously plating more than five times, the quality is far better than its store, so our jewelry will last for a long time. If the color fades due to improper wearing and other special reasons, we can also provide maintenance services, so please don't worry.
6
Can I custom my own engravings or LOGO?
Yes, you can customize the engravings and LOGO you want. We have our own design team and factory, which can design the version or LOGO you want, and our factory can quickly sample for you.Mainly use engraving and printing, And it depends on what kind of material you need to do it.
7
How long is your production cycle? When can I ship my order?
Ordinary products can be shipped within 3 days, customized Cuban chains and tennis chains take about 15 days, and customized pendants take about 20 days. In addition, we will communicate with you in time at all stages of product production, and we will also notify you in time and check the goods with you by video before delivery.
8
What logistics company do you use?
We usually use UPS, DHL, FedEx, EMS, TNT or shipping agents. We recommend DHL because it is the safest and fastest logistics company in the world. The fastest time to deliver the goods to you is only 3 working days. We will inform you of the waybill after shipment and remind you 1-2 times during the whole process. Please pay close attention to your mobile phone and sign for it in person (please contact your product consultant for details).
9
How to deal with product quality problems?
After the product is produced, we will have a special QC to check whether the product is qualified. Before delivery, we will have three sets of inspection procedures, support video inspection, and send the product packing after confirming that it is correct.In the process of custom production, we will also update the design drawings, production drawings and finished product test videos for you. Each step will clearly show you the production process of your product.if you received a defect product, don't worry,please contact us, you can get back to us for replacement or refund. We have warranty for all of our products.
10
How can I order?
A.Choose the product you like and send an enquiry.

B. We will reply in 24 hours.

C. Confirm the order and payment.We will send a proforma invoice for your checking. You can make payment by Paypal, westernion, or T/T.

D. We get started to produce and keep you updated on your order.

E. Shipment.

F. After sale service.

11
How can I pay?
T/T, western union, Paypal and moneygram are all supported. You can also ask us how to choose the most economic way.
12
Do you have cooperation Program for selling your jewelry?
Yes, we would love to cooperate with worldwide distributors, agent, drop-shipping.
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15+Years of Premium Hip Hop jewelry Manufacturer
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